FAQ
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FAQ

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What after-sale service and technical support do you have for exclusive distributors?

TUMTEC will provide promotional materials posters and related technical training to exclusive distributors and appoint personnel to assist the marketing work.

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Do you pass the certificate for exporting to other countries?

Our products approved by CE certificate and NQA etc we obtained 8 patents and 1 software patents for fusion splicer.

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What’s the MOQ for making customer’s logo?

The quantity need to consulted with sales decided by different models and special requirement.

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Is the sample available for testing?

Yes it’s ok we welcome for customers’ testing. Need to be charged at sample price.

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How long is your warranty period?

Mainframe of fusion splicer: three years; Battery & Adapter: half year Main Part of cleaver: one year; Blade guide rail and consumable part are not within the scope of warranty.

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How many series of existing items you have?

For fusion splicer: we have 4 motors FTTx splicer FST-16S 4 motors FTTx and trunk splicer FST-83A 6 motors backbone splicer V9 V9 mini. For fiber cleaver: we have models TC-6S TC-7 and new released model A9. Contact us for more models.

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Tumtec Science Popularization Lesson 1 Understanding Optical Fiber Hot Fusion We

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Tumtec science lesson two - fiber fusion machine safety tips

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Tumtec of family members to welder rattan sign

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Tumtec Optical Fiber Welder Product Quality, User's Voice

Technical support:baiila sitemap